Return and Refund Policy

Return Policy

Return and Refund Policy

At Golden Lab Service, we are committed to providing our customers with a transparent and satisfactory shopping experience. Below, you will find our detailed return and refund policy to ensure you understand your rights and options when shopping with us.

Returns

Eligibility for Returns

Products can be returned within 30 days of delivery under special circumstances ONLY.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Certain items, such as perishable goods, customized products, or items marked as non-returnable, are not eligible for returns. This will be clearly stated on the product page.

Return Process

1. Contact our customer support team at [info@goldenlabservice.com] or call us at [463-271-9060] to initiate a return.

2. Provide your order number, the reason for the return, and any relevant photos or documentation if the product is damaged or defective.

3. Once approved, you will receive a return shipping label and instructions on sending your item back to us.

Return Shipping Costs

If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

For other returns, the customer is responsible for covering the return shipping costs.

Refunds

Refund Eligibility

Refunds are issued once the returned item is received and inspected.

If your return is approved, a refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.

Partial Refunds

In some cases, partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Non-Returnable Items

The following items are non-returnable and non-refundable:

Downloadable software products

Health and personal care items (if used or opened)

Exchanges

If you need to exchange an item for the same product, contact us at [info@goldenlabservice.com] or [463-271-9060]. Exchanges are subject to stock availability.

Contact Us

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us:

Email: [info@goldenlabservice.com]

Phone: [463-271-9060]

Business Hours: [24/7]

This policy is publicly accessible and applies to all customers shopping on our online store. For more information, visit our FAQ section or reach out to our support team.

I appreciate the transparent return policy. It made my shopping experience seamless, and the support team was very helpful when I needed assistance.

Michael Thompson

★★★★★